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CD 11 FAQ — Frequently Asked Questions

Everything you need to know about CD 11 is right here. From registration to betting, payments, and bonuses — find answers to all your questions in one place on this FAQ page.

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Registration & Account

Find answers to all your questions about registering on CD 11, account verification, updating personal details, and keeping your account secure.

Deposits & Withdrawals

Learn about all payment methods including bKash, Nagad, and Rocket, deposit limits, withdrawal timelines, and how to resolve payment issues.

Bonuses & Promotions

Learn how welcome bonuses, cashback, free bets, and tournament offers work — including wagering requirements and bonus terms.

Betting & Live Markets

How to place bets, Live Betting, Match Odds, canceling or changing bets, and winning rules — all FAQs in one place.

Security & Verification

Learn about account verification (KYC), identity confirmation, two-factor security, and how to report suspicious activity.

Customer Support

Learn how to reach CD 11's support team, including live chat, email support, and the fastest ways to resolve any issue.

CD 11 FAQ — answers to all your questions

CD 11 is one of Bangladesh's most popular online betting platforms. Thousands of users bet on cricket, football, kabaddi, and casino games on CD 11 every day. Whether you're new or a regular — this FAQ page is here to answer all your common questions.

This CD 11 FAQ On this page, you'll find detailed answers covering everything from registration, deposits, and withdrawals to bonuses, betting rules, security, and customer support — all written in plain, easy-to-understand language for new users.

If this FAQand can't find an answer, please contact our Help Center page or contact our support team directly. We're available 24 hours a day, 7 days a week.

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Registration & Account

To register on CD 11, you'll need: an active Bangladeshi mobile number, a valid email address, and to be at least 18 years old. Registration is completely free and takes just 2 minutes. For more details, visit our Registration page View.

No. Under CD 11's rules, each person may only hold one account. Multiple accounts are strictly prohibited and may result in all accounts being suspended and balances forfeited.

Forgot your password on the login page and click "Forgot Password?". An OTP will be sent to your registered mobile number or email. Use that OTP to set a new password. If you still have trouble, Help Centerto get in touch.

KYC verification is required on CD 11 to ensure secure transactions and prevent fraud. You must verify your identity before making a withdrawal. The following are required:
  • Photo of your National ID (NID) or passport
  • A selfie showing your face and NID together
  • Bank account or mobile banking details
Verification is usually completed within 24 hours.

Yes, though it can't be done directly. To change your mobile number or email address, please contact our support team's to get in touch. Your details will be updated following identity verification. This process may take 1–3 business days.
Deposits & Withdrawals

CD 11 supports all popular mobile banking methods in Bangladesh:
  • bKash — Most popular, instant processing
  • Nagad — Fast & easy transactions
  • Rocket — Dutch-Bangla Mobile Banking
  • Bank Transfer — for larger amounts
The minimum deposit is ৳500 across all payment methods.

Withdrawals on CD 11 are typically processed very quickly:
  • bKash/Nagad: Within 15 minutes to 2 hours
  • Rocket: Within 1–4 hours
  • Bank Transfer: 1–3 business days
However, KYC verification must be completed before your first withdrawal. During peak hours, processing may take a little longer.

CD 11 does not charge any deposit or withdrawal fees. However, your mobile banking provider (bKash, Nagad, etc.) may apply their own transfer charges. Please check with them before making a transaction.

CD 11 withdrawal limits:
  • Minimum Withdrawal: ৳500
  • Maximum withdrawal (per day): ৳2,00,000
  • Maximum withdrawal (per week): ৳5,00,000
Higher limits may apply for VIP members.
Bonuses & Promotions

CD 11 offers an attractive welcome bonus for new members, including a special deposit match bonus on your first deposit, plus free bets and casino free spins. To see the full offer, visit our Bonus Page View.

The wagering requirement is the number of times you must bet your bonus amount before you can withdraw it. For example: if you receive a ৳1,000 bonus with a 5x wagering requirement, you'll need to place a total of ৳5,000 in bets before withdrawing. Wagering conditions may vary by bonus — On the Bonus page View Details.

Yes, CD 11 has a referral program. When a friend registers through your referral link and makes their first deposit, you earn a bonus. For full details on referral bonuses, Bonus Page Check or contact support.

Yes, most bonuses have an expiry date. Bonuses that are not used within 7 to 30 days are typically cancelled automatically. Use your bonus as soon as you receive it and complete the wagering requirements before it expires.
Betting & Live Markets

CD 11 offers betting on more than 50 sports:
  • Cricket — IPL, BPL, World Cup, and all major international matches
  • Football — Premier League, Champions League, World Cup
  • Kabaddi — Pro Kabaddi League
  • Tennis, Basketball, Volleyball and much more
To view detailed markets, Match Odds page Visit.

Live Betting lets you place bets in real time on matches that are already underway. You can keep betting after a match has started, with odds updating every moment. On CD 11's Live Betting, you can bet on markets like scores, wickets, over-by-over, and more. On the Betting page to watch live matches.

Once a bet is confirmed, it generally cannot be changed or cancelled. However, some bets offer a "Cash Out" option, which lets you settle your bet before the match ends — though you may not receive the full potential winnings. Cash Out is not available on all bets.

If a match is cancelled or the scheduled overs are not completed, in most cases the full stake is refunded. However, this depends on the type of match and how much of it was played. For detailed rules, Terms & Conditions Read more.

CD 11's Jackpot is a special rewards system where meeting certain conditions gives you the chance to win a major prize. Jackpot prizes are typically awarded for placing a set number of bets or winning a certain number of matches. To view current jackpot offers, Jackpot page Visit.
Security & Privacy

Yes, CD 11 is completely secure. We use SSL encryption to protect your personal information and financial transactions. Under our privacy policy, your data is never shared with third parties. To learn more, Privacy Policy Read more.

If you think your account has been hacked or there has been unauthorized activity, act immediately:
  • Change Password
  • Our The support team let us know
  • Request a temporary account lock
Our security team will investigate and take action promptly.

CD 11 is committed to responsible betting. We offer deposit limits, betting limits, and self-exclusion options for our users. If you feel that betting is having a negative impact on your life, please reach out to our Responsible Gaming page for assistance. Remember, bet for entertainment only.
Customer Support

There are several ways to get in touch with CD 11:
  • Live Chat: Click the chat icon at the bottom right of the website — the fastest way to reach us
  • Email: support@cd11.ws — replies within 24 hours
  • Help Center: help-center detailed guide on the page

Yes, CD 11's support team provides full assistance in Bengali. Our support team is built with Bangladeshi users in mind — write to us in Bengali and you'll get a reply in Bengali.

CD 11 is fully optimized for mobile browsers. Visit our Platform page for full details on mobile access. You'll get a smooth experience on both Android and iOS devices.
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Direct Contact
Live Chat

24/7 instant support. Average response time: 2 minutes.

Email Support

Support@cd11.ws — you'll receive a reply within 24 hours.

Help Center

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If you can't find the answer you're looking for in this FAQ, reach out to our support team. Or register for free right now and start enjoying the best betting experience on CD 11.

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