CD 11 Terms & Conditions — Complete Guide

CD 11 (hereinafter referred to as the "Platform" or "we") is an online betting service provider based in Bangladesh. These terms and conditions constitute a legally binding agreement between CD 11 and its users. By registering on the platform, you agree to be bound by all terms of this agreement.

CD 11's terms and conditions are published in Bengali so every user in Bangladesh can easily understand them. In the event of any linguistic ambiguity, the Bengali version shall be considered the definitive text.

These terms and conditions apply to all CD 11 services, betting products, bonus offers, payment systems, and customer support. CD 11 reserves the right to update these terms at any time, and continued use of the platform after any changes constitutes acceptance of the revised terms.

To open an account on CD 11, you must provide accurate and complete personal information. The registration form requires your real name, date of birth, phone number, and email address. Providing false or incomplete information may result in account suspension or permanent cancellation.

• Each individual is allowed only One Account can be opened.
• Opening multiple accounts from the same device, IP address, or payment method is prohibited.
• It is your responsibility to keep your account login credentials strictly confidential.
• If you suspect unauthorized access to your account, contact CD 11 Support immediately.
• Operating an account on behalf of or in the name of a third party is strictly prohibited.

After registration, CD 11 may request identity documents, proof of address, or other materials for KYC (Know Your Customer) verification at any time. Failure to submit the required documents within the specified timeframe may result in account restrictions.

You must be 18 years of age or older to use CD 11. This is a legal requirement with no exceptions. We believe betting is a legitimate form of entertainment for adults, but protecting minors is our highest priority.

The following individuals are also prohibited from using CD 11:

• CD 11 employees or their immediate family members.
• Individuals whose accounts have been previously banned or cancelled.
• Individuals registered on the self-exclusion list.
• Residents of regions where online betting is legally prohibited.

When betting on CD 11, certain rules must be followed. These rules apply equally to all bettors and are designed to ensure a fair and transparent betting environment.

• Bet Confirmation: Once confirmed, a bet cannot be changed or cancelled. However, CD 11 reserves the right to void bets in the event of a technical error.
• Odds Changes: Odds may change up until the match begins. The odds at the time your bet is placed will apply.
• Match Cancellation: If a match is cancelled or abandoned, the full stake will be refunded.
• Live Betting: A disconnection during live betting is not accepted until the bet has been confirmed.
• Maximum Win Limit: Each betting category has a maximum win limit, which varies by event and is displayed on the platform.
• Multiple Bets: Multiple bets on a single event are allowed, but suspicious patterns may trigger an investigation.

CD 11 reserves the right to review any bet in cases of technical errors, human error, or unusual circumstances. In such cases, the platform's decision is final.

All financial transactions on CD 11 are conducted in Bangladeshi Taka (BDT). We accept payments via bKash, Nagad, and Rocket — the most trusted and widely used mobile banking systems in Bangladesh.

Deposit Rules:

• Minimum deposit amount: ৳200
• Deposits are generally credited to your account instantly.
• No additional charges apply to deposits.
• Deposits must be made from your own payment account only.
• Using a third-party payment method may result in account suspension.

Withdrawal Rules:

• Minimum withdrawal amount: ৳500
• Withdrawals are typically 1 to 24 hours is processed within.
• Withdrawals can only be made to the same payment method used for the deposit.
• Large withdrawals may be delayed if KYC verification has not been completed.
• If you have an active bonus, its wagering requirements must be met before you can make a withdrawal.

CD 11 offers a range of bonuses and promotional offers, each with specific conditions that must be met to keep the bonus active. For full details on bonuses, on the Bonus page will be visible.

• Welcome Bonus: The welcome bonus on the first deposit is available to new members only. The same person cannot claim bonuses from multiple accounts.
• Wagering Requirements: To withdraw bonus funds, you are generally required to wager between 5 and 10 times the bonus amount. The specific wagering requirement for each bonus is stated individually.
• Time Limit: Every bonus has an expiry date. If the conditions are not met before it expires, the bonus will be automatically cancelled.
• Bonus Abuse: Any detected abuse of the bonus system — such as multiple accounts or artificial betting patterns — will result in the immediate cancellation of the associated account.
• Bonus Stacking: Multiple bonuses cannot be used simultaneously unless explicitly permitted.

The following activities are strictly prohibited on the CD 11 platform. Violations may result in immediate account termination and forfeiture of all balances.

• Creating or operating multiple accounts.
• Betting linked to match fixing or any illegal interference in a sporting event.
• Betting using software bots or automated systems.
• Exploiting technical errors or vulnerabilities in the platform.
• Money laundering or transactions involving illegal funds.
• Attempting to hack or gain unauthorized access to another member's account.
• Deploying malicious software or attacks against CD 11 systems.

CD 11 treats the protection of your personal data as a top priority. The information we collect is used solely to improve our services and manage your account. We never sell your personal information to third parties.

To learn more about how we protect your data, please refer to our Privacy Policy Please read the page. It contains full details of what information we collect, how we use it, and how it is stored.

CD 11 reserves the right to suspend or cancel accounts under the following circumstances:

• For breaching any provision of these terms and conditions.
• Registering with false or misleading information.
• Failure to complete KYC verification or submit required documents.
• Extended inactivity (more than 12 months).
• By order of a court or regulatory authority.

You may close your account at any time. Please withdraw all remaining balance before doing so. After closure, CD 11 may retain certain data for a specified period in accordance with data protection laws.

For any disputes or complaints, please contact our customer support team first. Most issues are typically resolved within 24 hours. How to file a dispute:

• Step 1: Reach out via live chat or email at support@cd11.ws for more details.
• Step Two: If the issue is not resolved within 48 hours, please submit a formal complaint.
• Step 3:CD 11 will issue a final decision within 7 business days.

You have the right to pursue independent legal action against CD 11's decisions. However, we believe most issues can be resolved through direct discussion.

CD 11 believes betting is a form of entertainment, not a source of income. We always promote responsible betting and are committed to supporting those affected by problem gambling. If you feel that betting is having a negative impact on your life, please visit our Responsible Gaming page for assistance.

• Deposit Limit: You can set daily, weekly, or monthly deposit limits.
• Betting Limits: Set your own limit on how much you spend per bet.
• Cooling-Off Period: You can temporarily suspend your account for a set period (from 1 day up to 6 weeks).
• Self-Exclusion: You can permanently suspend your betting activity for a period of 6 months to 5 years.
• Reality Check: You will receive periodic reminders showing how long you have been playing.

CD 11 reserves the right to update these Terms & Conditions at any time. We will notify you of significant changes via email or a platform notice. Continued use of the platform after any changes constitutes acceptance of the updated terms.

If you have any questions about these terms, please contact us:

• Email: support@cd11.ws
• Live Chat: Available on the platform 24/7
• Help Center: /help-center

These terms and conditions were last updated in January 2026. Compared to the previous version, some changes have been made to the payment policy and bonus terms.